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FAQ

SHIPPING

All orders are mailed out through Singpost.

If you have opted for Smartpac mail or have made orders internationally, you may track your parcels here

In the event an inaccurate mailing address is provided, FICTIVE.CO will not be held liable. Customers are responsible for checking and providing correct and complete information when placing an order. Do note that all additional charges will be billed to the customer if re-delivery is needed due to their misinformation.


WAITING TIME

DOMESTIC

Delivery typically takes anywhere from 3 to 7 days. Take note that this excludes public holidays and weekends. 

INTERNATIONAL

Delivery typically takes anywhere from 7 days to 2 months. Take note that this excludes public holidays and weekends. Delivery time varies from country to country, do take into consideration the delay time caused by customs.


EXCHANGES & REFUNDS

Strictly no exchanges or refunds unless situations deem reasonable. Nevertheless, do feel free to contact us regarding issues pertaining to refunds and exchanges. We will do our best to resolve them.


COLLABORATIONS

If you wish to collaborate with us or have any questions in regards to business, feel free to shoot a message our way!